J. Mendoza Journal
November 27, 2021
A few days ago, we received a notice from IRCC that our Client was already approved as a Sponsor for her father. The case was a bit complex because our Client had a unique income situation that made it difficult at first to prove whether they meet the income requirements of the Parent Sponsorship Program. Obviously, we nailed it.
But this story was not about an income situation.
Our Client's father passed away already before this approval. When we accepted this case, we knew that the chance of this happening was high because her father already had a serious medical situation. Normally, we would say no as we don't provide false hopes.
But we also understood that sometimes, even if the the chance of failure was high, one wants to feel that one does her best to a loved one until the end. There's no price to that. I think our Client already knew what could have happened, but she still wanted to do it.
We understood that. So we said yes. But not without thinking that should our worst fear happened, we won't continue to charge the Client anymore. But we didn't tell the Client that. So when our worst fear happened, we did exactly as that. While we already did about 97% of the job, we didn't charge anymore more than half of the fees owed that translate to a few thousands of dollars.
When we told this to our Client, she was very thankful as she probably knew what difficulty we faced in preparing the application because of her income situation. Well, to us, it was no big deal.
Until it dawned to us that you know what, even if we beg on the streets, nobody will ever give us a few thousands of dollars. Not even most if not all of our relatives (except my sister - Jeric). Yes, even if we beg for it.
So we're a bit proud of ourselves. And that's what we think separates us from the rest. Who else will ever do it?
So when we're trying to find out what differentiates J. Mendoza with the rest, we decided on it. No, we won't compete based on price (though we're price competitive). No, we won't compete based on success (though we're successful more than 95% of the time --- with zero refusal due to consultant error).
We will compete based on character. So we thought when we compete based on character, we will charge fairly, and we will be successful as we will ensure that we have the competency to make our clients successful. In an industry marred with fraud due to the prevalence of fake consultants and a few abusive legitimate consultants, we will ensure that when Clients go to us, we will be worthy of their trust.
So yes, when Clients go to us, they don't pay for time, effort or competency alone. They pay for character. So we try our best to meet that.
Everyday since we started.